General Questions
What is your return policy?
We accept returns on eligible unused items within 30 days of delivery. We do not accept exchanges. To request a return, please reach out to our support team with your order number.
How do I track my order?
Once your order has shipped, you will receive a tracking number by email. You can use it to follow your delivery through the carrier's tracking system.
How long does shipping take?
Australian orders typically arrive within 4–8 business days with standard shipping. International delivery times vary by destination.
Do you ship to all areas of Australia?
We ship to most areas across Australia. However, due to carrier service limitations, we are currently unable to deliver to certain remote and island areas, including postcodes 2898, 2899, 4875, 6798 and 6799.
Please check your postcode before placing an order. If you are unsure whether we can deliver to your area, please contact our support team.
Can I cancel or modify my order?
We process orders as quickly as possible. If you need to cancel or make changes, please contact us as soon as possible, and we'll do our best to help.
Returns and Refund
Returns Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Return Eligibility
To be eligible for a return, the item must:
- Be unopened
- Be unused
- Be unworn
- Have all original tags attached
- Be in its original packaging
- Remain in the same condition in which you received it
Important:If the product has been opened, used, worn, or its original condition has been altered in any way, we will not be able to accept the return.
Please contact our customer service team before returning any item.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been opened or used
Products that have been worn or used
- Items missing original tags or other original accessories
- Items missing their original packaging or with severely damaged packaging
- Custom-made products, such as special orders or personalized items
- Hazardous materials
- Flammable liquids or gases
- Sale or discounted items
- Gift cards
Important: If you are unsure whether your item is eligible for returnor exchange, please contact our customer service team before sending it back.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your return qualifies for a refund.
If Your Refund Is Approved
We will process the refund to your original payment methodwithin 10 business days.
Please note that your bank or credit card company may require additional processing time, so the actual time for the refund to appear in your account may vary.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at:xxx@gmail.com (to be updated)
European Union 14-Day Cooling-Off Period
If your order is shipped to theEuropean Union,under applicable consumer protection laws, you may generally have the right to cancel your order or return your purchasewithin 14 days of receiving the item, without providing a reason.
Where applicable, the item must still be returned in its original condition, including:
- Be unopened
- Be unused
- Be unworn
- Have all original tags attached
- Be in its original packaging
Please contact our customer service team before returning any item.
Products Questions-Nose Strips
How do nose strips work?
Nose strips work by gently lifting and opening your nasal passages from the outside. The adhesive strip contains a flexible spring-like band that, when applied correctly across the bridge of your nose, pulls the sides of your nose outward. This mechanical action helps to widen the nasal passages, allowing for improved airflow and easier breathing.
Can anyone use nose strips?
Most people can safely use nose strips. However, if you have extremely sensitive skin, skin conditions on or around your nose, or are allergic to adhesives, please consult with a healthcare professional before use. They are generally safe for adults and older children.
Which nose strips are right for me?
Choose nose strips based on your nose size and breathing needs. We offer different sizes to ensure a proper fit. For best results, measure the width of your nose and select the size that will comfortably span across the bridge without extending too far onto your cheeks.
How do I use nose strips?
1. Clean and dry your nose thoroughly.
2. Remove the protective backing from the strip.
3. Center the strip across the bridge of your nose.
4. Press down firmly and smooth the ends.
5. Leave on for up to 12 hours.
6. To remove, gently lift from the edges while washing with warm water.
Will nose strips stop snoring?
Nose strips can help reduce snoring caused by nasal congestion or narrow nasal passages by improving airflow through your nose. However, snoring can have multiple causes. If snoring persists, please consult a healthcare professional as it may indicate other underlying conditions.
Do nose strips work with a stuffy nose?
Yes! Nose strips are particularly effective when you have a stuffy nose due to congestion, allergies, or a cold. By mechanically opening your nasal passages, they can provide relief and make breathing easier even when you're congested.
How long do the effects of a nose strip last?
The effects last as long as you're wearing the strip - up to 12 hours. Once you remove the strip, your nasal passages will return to their normal state. For continuous relief, you can use a fresh strip daily.
Can I wear glasses while using nose strips?
Yes, you can wear glasses while using nose strips. The strip is positioned on the bridge of your nose and should not interfere with most eyewear. However, ensure the strip is properly positioned before putting on your glasses.
Do nose strips help with sleep apnea?
Nose strips are not a treatment for sleep apnea. While they may help with nasal breathing, sleep apnea is a serious medical condition that requires professional diagnosis and treatment. If you suspect you have sleep apnea, please consult a healthcare provider.
Products Questions-Mouth Tape
What is mouth tape?
Mouth tape is a specially designed, skin-safe adhesive tape that gently encourages nasal breathing during sleep by keeping your lips closed. It's designed to be comfortable, breathable, and easy to remove, promoting the health benefits of nose breathing throughout the night.
Can anyone use mouth tape?
Most healthy adults can use mouth tape safely. However, you should NOT use mouth tape if you have severe nasal congestion, sleep apnea (unless approved by your doctor), difficulty breathing through your nose, have consumed alcohol, or feel nauseous. Always consult a healthcare professional if you have concerns.
How do I use mouth tape?
1. Ensure your lips are clean and dry.
2. Close your mouth gently.
3. Apply the tape vertically or horizontally across your lips (depending on the design).
4. Press gently to secure.
5. Breathe normally through your nose.
6. Remove gently in the morning.
Can mouth tape be used with a CPAP machine?
Yes, many CPAP users use mouth tape to prevent mouth breathing and air leaks, which can reduce CPAP effectiveness. However, please consult with your sleep specialist or doctor before combining mouth tape with CPAP therapy to ensure it's appropriate for your specific situation.
Will mouth tape work if I have a beard?
Yes! Nozibye mouth tape is designed to adhere to your lips, not your facial hair. The tape should be applied directly to your lips, so a beard or mustache typically won't interfere with its effectiveness.
Can Nozibye tape be used other than when sleeping?
While primarily designed for sleep, some people use mouth tape during meditation, yoga, or other relaxation activities to encourage nasal breathing. However, never use it during physical exercise or any activity where you might need to breathe through your mouth.
Is it safe to use mouth tape every night?
Yes, for most people, using mouth tape every night is safe when used correctly. Many users incorporate it into their nightly routine. However, if you experience any discomfort, skin irritation, or breathing difficulties, discontinue use and consult a healthcare professional.
Will mouth tape completely stop mouth breathing?
Mouth tape encourages nasal breathing by providing a gentle reminder to keep your mouth closed. While it's very effective for most people, it's designed to be safe - if you need to breathe through your mouth, you can easily open your mouth or remove the tape.
Can I use mouth tape if I have a cold or sinus infection?
No, you should not use mouth tape when you have significant nasal congestion, a cold, or sinus infection that makes nose breathing difficult. Wait until your nasal passages are clear before resuming use.
Other Problems
WhaCan I reuse my nose strips or mouth tape?
No, both nose strips and mouth tape are designed for single use only. Reusing them reduces their adhesive effectiveness and may compromise hygiene. For best results and safety, always use a fresh strip or tape.
Is there a chance the tape may fall off?
When applied to clean, dry skin, our products are designed to stay in place throughout the night. However, factors like excessive sweating, facial oils, or moisturizers can reduce adhesion. For best results, ensure your skin is clean and completely dry before application.
Are the nose strips and mouth tape latex-free & suitable for allergies?
Yes! All Nozibye products are latex-free and made with hypoallergenic materials. However, if you have known sensitivities to adhesives, we recommend testing on a small area first or consulting with your healthcare provider.
Do they have a smell?
No, our nose strips and mouth tape are fragrance-free and should not have any noticeable odor. We design our products to be as neutral and comfortable as possible.
What should I do if I experience skin irritation?
If you experience any skin irritation, redness, or discomfort:
1. Discontinue use immediately
2. Gently remove the product
3. Wash the area with mild soap and water
4. Apply a gentle moisturizer if needed
5. If irritation persists, consult a healthcare professional
Always remove the tape gently and consider using warm water to help loosen the adhesive.
Can children/pregnant people use these products?
For children: Nose strips may be suitable for older children, but please consult with a pediatrician first. Mouth tape is generally not recommended for children without medical supervision.
For pregnant people: Our products are generally safe during pregnancy, but we always recommend consulting with your healthcare provider before starting any new product during pregnancy.
How long until I see results from using the products?
Many users notice improved breathing and sleep quality from the first night of use. However, the full benefits of consistent nasal breathing may take a few weeks as your body adjusts. We recommend using the products consistently for at least 2-4 weeks to experience the optimal benefits.
Can I use both nose strips and mouth tape together?
Yes! Many of our customers use both products together for maximum benefit. The nose strips help open your nasal passages, while the mouth tape encourages you to breathe through your nose. This combination can be particularly effective for improving sleep quality and reducing snoring.
