Refund policy

30-Day Return & Refund Policy

We want you to be completely satisfied with your purchase. To provide you with a worry-free shopping experience, we offer a 30-day return policy.

Please carefully review the following policy and return process before submitting a return request.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, the item must:

  • Be unopened
  • Be unused
  • Be unworn
  • Have all original tags attached
  • Be in its original packaging
  • Remain in the same condition in which you received it

Important: If the product has been opened, used, worn, or its original condition has been altered in any way, we will not be able to accept the return.

If you are unsure whether your item qualifies for a return, please contact our customer service team before sending it back.

2. How to Request a Return

To ensure your return is processed smoothly, please follow the steps below.

Step 1: Contact Our Customer Service Team

Please contact our customer service team before returning any item.

Do not send any product back without first submitting a return request and receiving confirmation from our team.

Step 2: Submit Your Return Request Within 30 Days

Please submit your return request within 30 days of receiving your order by emailing:

contact@nozibye.com

Return requests submitted after the 30-day return period may not be accepted.

Step 3: Provide Your Order Information

Please include the following information in your email:

  • Order number
  • Item(s) you wish to return
  • Reason for the return
  • Clear photos of the product

Please make sure the photos are clear and show:

  • The overall condition of the product
  • The product packaging
  • Original tags or labels
  • Any other information that may help us assess the condition of the item

Our customer service team will review your order information and product photos to evaluate your return request.

Step 4: Wait for Return Confirmation

Once our customer service team has reviewed your request, we will provide you with return instructions and information about the next steps.

Important: Please wait for our return confirmation before sending the item back.

Items returned without prior approval and confirmation from our team will not be accepted.

Step 5: Carefully Pack and Return the Item

Once your return has been approved, please follow our instructions to send the item back.

Please note:

  • Carefully package the returned item to prevent damage during transit.
  • Make sure the item meets our return eligibility requirements.
  • Include your original order information inside the package so our warehouse can properly identify and process your return.
  • Send the item to the designated return address provided by our team.

The specific return address and shipping instructions will be provided after your return request has been approved.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you discover that:

  • The product has a quality or manufacturing issue
  • The product was damaged during shipping
  • You received an item different from what you ordered

please contact our customer service team as soon as possible so we can evaluate the issue and work to resolve it.

Before returning the item, please contact us and provide:

  • Order number
  • Information about the affected item
  • Clear photos of the product
  • Video evidence, if necessary

Providing this information will help us verify the issue and provide a solution as quickly as possible.

4. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened or used
  • Products that have been worn or used
  • Items missing original tags or other original accessories
  • Items missing their original packaging or with severely damaged packaging
  • Custom-made products, such as special orders or personalized items
  • Hazardous materials
  • Flammable liquids or gases
  • Sale or discounted items
  • Gift cards

Important: If you are unsure whether your item is eligible for return, please contact our customer service team before sending it back.

5. Exchanges 

If you would like to exchange an item, we recommend the following process:

Request a return → Wait for return approval → Send back the original item → Place a separate order for the new item

This is the fastest way to ensure that you receive the item you want.

Please note that the purchase of the replacement item will be processed as a separate order.

6. European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, under applicable consumer protection laws, you may generally have the right to cancel your order or return your purchase within 14 days of receiving the item, without providing a reason.

Where applicable, the item must still be returned in its original condition, including:

  • Unopened
  • Unused
  • Unworn
  • Original tags attached
  • Original packaging intact

You may also be required to provide a receipt or other proof of purchase.

7. Refunds

Once we receive your returned item, we will inspect it and notify you whether your return qualifies for a refund.

If Your Refund Is Approved

We will process the refund to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional processing time, so the actual time for the refund to appear in your account may vary.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at:

contact@nozibye.com

8. Shipping Fee Policy

Please note: Shipping fees are non-refundable for all returns and refunds.

The original shipping fee paid with your order will not be refunded.

In addition, return shipping costs are the responsibility of the customer and will not be reimbursed or compensated.

Unless the item is confirmed by our team to have a manufacturing defect, be damaged during shipping, or be the wrong item sent by us, any return shipping costs will be the responsibility of the customer.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact our customer service team:

Email: contact@nozibye.com

We will do our best to assist you as soon as possible.