TERMS OF SERVICE
1. INTRODUCTION
Welcome to our website. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
2. DEFINITIONS
• “Company”, “we”, “us”, or “our” refers to Baozhen Global Technology Limited (寶珍環球科技有限公司), a company incorporated in Hong Kong.
• “You” or “User” refers to any individual or entity accessing or using our Services.
• “Products” refers to health and wellness products, including but not limited to anti-snoring devices, sleep aids, and respiratory care products sold through our website.
• “Order” refers to your purchase of Products through our website.
3. ELIGIBILITY
By using our Services, you represent and warrant that: - You are at least 18 years of age or the age of legal majority in your jurisdiction; - You have the legal capacity to enter into a binding contract; - You are not prohibited from using our Services under applicable laws.
4. PRODUCTS AND SERVICES
4.1 Product Descriptions
We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free. Product colors may vary due to display settings.
4.2 Pricing and Availability
All prices are listed in the currency displayed on our website and are subject to change without notice. We reserve the right to modify or discontinue any product at any time. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.
4.3 Orders and Payment
By placing an Order, you agree to pay the full amount specified, including any applicable taxes and shipping fees. We accept payment through the methods displayed at checkout. Orders are subject to acceptance and availability.
5. SHIPPING AND DELIVERY
5.1 Shipping
We ship Products to the destinations listed on our website. Shipping times and costs are estimated and may vary depending on the destination and carrier.
5.2 Risk of Loss
Risk of loss and title for Products pass to you upon delivery to the carrier. We are not responsible for delays caused by customs, carriers, or other factors beyond our control.
6. REFUND AND RETURN POLICY
6.1 Return Eligibility
You may return Products within 30 days of delivery for a full refund or exchange, subject to the following conditions: - The Product must be unused, in its original packaging, and in resalable condition; - Proof of purchase (order confirmation or receipt) must be provided; - Personalized or final-sale items are non-returnable unless defective.
6.2 Return Process
To initiate a return: 1. Contact our customer service at baozhenglobal@yeah.net within 30 days of delivery; 2. Provide your order number and reason for return; 3. We will provide a Return Merchandise Authorization (RMA) number and return instructions; 4. Ship the Product back to the designated address at your expense (unless the return is due to our error or a defective Product); 5. Refunds will be processed within 14 business days of receiving the returned Product.
6.3 Refund Method
Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective Product.
6.4 Damaged or Defective Products
If you receive a damaged or defective Product, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost.
6.5 Non-Returnable Items
The following items are non-returnable: - Products marked as “Final Sale” or “Non-Returnable”; - Products that have been used, washed, or altered; - Gift cards and downloadable products.
7. INTELLECTUAL PROPERTY
7.1 Ownership
All content on our website, including but not limited to text, graphics, logos, images, product descriptions, software, and code (collectively, “Content”), is the property of Baozhen Global Technology Limited or our licensors and is protected by copyright, trademark, and other intellectual property laws.
7.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website and Content for personal, non-commercial purposes. You may not: - Reproduce, distribute, modify, or create derivative works of any Content without our prior written consent; - Use our trademarks, logos, or branding without authorization; - Use any data mining, robots, or similar data gathering and extraction tools.
7.3 Infringement
If you believe that any Content on our website infringes your intellectual property rights, please contact us at baozhenglobal@yeah.net with the following information: - A description of the copyrighted work or trademark you claim has been infringed; - The location of the infringing material on our website; - Your contact information; - A statement that you have a good faith belief that the use is not authorized; - A statement that the information is accurate and that you are authorized to act on behalf of the owner.
8. USER CONDUCT
You agree not to use our Services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our website. Prohibited activities include but are not limited to: - Uploading viruses, malware, or other harmful code; - Attempting to gain unauthorized access to our systems; - Interfering with other users’ access to our Services; - Using our Services to transmit spam or unsolicited communications.
9. LIMITATION OF LIABILITY
9.1 Disclaimer of Warranties
OUR SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9.2 Limitation of Damages
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL BAOZHEN GLOBAL TECHNOLOGY LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES OR PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9.3 Maximum Liability
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRIOR TO THE CLAIM.
9.4 Exceptions
THE LIMITATIONS IN SECTIONS 9.2 AND 9.3 DO NOT APPLY TO: - DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; - FRAUD OR FRAUDULENT MISREPRESENTATION; - ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
10. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Baozhen Global Technology Limited and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in connection with: - Your use of our Services; - Your violation of these Terms; - Your violation of any third-party rights, including intellectual property rights; - Any content you submit to our website.
11. GOVERNING LAW AND JURISDICTION
11.1 Governing Law
THESE TERMS OF SERVICE SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF HONG KONG SPECIAL ADMINISTRATIVE REGION, WITHOUT REGARD TO ITS CONFLICT OF LAW PROVISIONS.
11.2 Jurisdiction
Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of Hong Kong Special Administrative Region. You hereby submit to the exclusive jurisdiction of such courts.
11.3 Alternative Dispute Resolution
Before initiating any legal proceedings, the parties agree to attempt to resolve any dispute through good faith negotiation. If negotiation fails, either party may propose mediation. If mediation fails within 60 days, either party may proceed to litigation.
12. PRIVACY AND DATA PROTECTION
12.1 Privacy Policy
Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
12.2 GDPR Compliance (EU Users)
If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). Your rights include: - Right to Access: Request a copy of your personal data; - Right to Rectification: Request correction of inaccurate data; - Right to Erasure: Request deletion of your data under certain conditions; - Right to Restrict Processing: Request limitation of data processing; - Right to Data Portability: Request transfer of your data; - Right to Object: Object to processing based on legitimate interests; - Right to Withdraw Consent: Withdraw consent at any time.
To exercise these rights, contact us at baozhenglobal@yeah.net. We will respond within 30 days.
12.3 CCPA Compliance (California Users)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA): - Right to Know: Request disclosure of categories and specific pieces of personal information collected; - Right to Delete: Request deletion of personal information; - Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information); - Right to Non-Discrimination: Exercise your rights without discrimination.
To exercise these rights, contact us at baozhenglobal@yeah.net or call [Your Phone Number]. We will verify your identity before processing your request.
12.4 Data Processing
We process personal data for the following purposes: - Order processing and fulfillment; - Customer service and support; - Marketing communications (with your consent); - Website analytics and improvement; - Compliance with legal obligations.
Our legal basis for processing includes performance of contract, legitimate interests, and consent (where required).
12.5 Data Transfers
Your data may be transferred to and processed in countries outside your jurisdiction, including Hong Kong and the United States, where data protection laws may differ. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) for EU data transfers.
12.6 Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. Typically, we retain order data for 7 years.
12.7 Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.
12.8 Contact for Data Protection
For data protection inquiries, contact our Data Protection Officer at baozhenglobal@yeah.net.
13. THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites. Your use of third-party services is at your own risk and subject to their terms.
14. TERMINATION
We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including but not limited to a breach of these Terms. Upon termination, your right to use our Services will cease immediately. Provisions that by their nature should survive termination shall survive, including but not limited to intellectual property, limitation of liability, indemnification, and governing law provisions.
15. CHANGES TO TERMS
We reserve the right to modify or replace these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after any changes constitutes acceptance of the new Terms. We will notify you of material changes by posting a notice on our website or sending an email to the address associated with your account.
16. SEVERABILITY
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.
17. WAIVER
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Baozhen Global Technology Limited.
18. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Baozhen Global Technology Limited regarding your use of our Services and supersede all prior agreements, understandings, and communications.
19. CONTACT INFORMATION
If you have any questions about these Terms, please contact us:
Baozhen Global Technology Limited (寶珍環球科技有限公司) - Registered Address: [Hong Kong Registered Address] - Email: baozhenglobal@yeah.net- - Business Registration Number: 80848018
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.